Refund Policy

1. 14-Day Money-Back Guarantee (All Products)

We want you to be 100% satisfied with all ANVUM software products (including Cuttify Pro and Denttify Clinical). All paid software licenses include a 14-calendar-day money-back guarantee from the original purchase date.

If our software does not meet your expectations or encounters hardware incompatibility on your workstation, you can request a full refund within 14 days of purchase. No complex procedures required.

2. How to Request a Refund:

To request a refund, please follow these simple steps:

1. Send an email to support at support@anvum.com.
2. Include your purchase email address and order transaction reference ID (from your receipt).
3. Optionally, share hardware incompatibility details so we can improve future patches.

We process all refund requests within 2 business days. Refunds are returned via your original payment channel (Paymob, InstaPay, PayPal). Bank card statement reflection takes 5 to 10 business days depending on your issuing bank.

3. What Happens After Approval & Device Unlinking

Immediately upon approval of your refund request:

• Your license keys for the refunded product will be permanently deactivated on the server.
• Registered hardware devices (HWID bindings) will be unlinked, and update downloads will be locked.
• You must uninstall the local application binary or plugin from your computer workstation.

4. Abuse Prevention Policy

Our refund policy is built to provide genuine users with a risk-free evaluation. We reserve the right to decline refund requests if clear patterns of abuse are detected (such as buying, exporting commercial projects, and repeatedly requesting refunds).

5. Direct Billing & Customer Support

If you have any questions regarding billing status, invoices, or license verification, please reach out directly at:

Email: support@anvum.com